By Douglas Walker

ISBN-10: 047011634X

ISBN-13: 9780470116340

Compliment for A-HA! functionality ''Since I wrote selection conception decades in the past, i've got come to the belief that there's just one significant human challenge: now we have but to determine tips on how to get alongside good with one another. during this e-book, Walker helps this end with humor, creativity, and nice perception. Managers who either keep on with his feedback and train them to these they deal with should be rewarded with a contented and ecocnomic place of work. And do it at much less price than the corporate is spending now.'' --William Glasser, MD, President and founder,William Glasser Institute, and writer of selection idea and fact treatment ''If ever there has been a name that completely matched the content material of a booklet, this is often it. i haven't skilled extra a-ha's from a ebook in my lifestyles. one of many largest a-ha's is that you just do not construct a stimulated workforce--you have already got one! should you deal with people--and particularly in the event you aspire to actually lead people--then this ebook is needed analyzing. Rock-solid principles from a grasp on motivation.'' --Joe Calloway, writer of labor Like you are displaying Off! ''An amazingly sensible and prodigiously resource to aid create and bolster a world-class revenues strength, but additionally a blueprint for larger dwelling quite often. An absolute essential learn for all my staff, let alone family and friends contributors. i do not comprehend an individual who could not take advantage of utilising the A-HA version. The identify may be extra apropos if it have been 'Holy cow! Where's this been my complete career?''' --Robert H. Fleet, department supervisor, nationwide Builder department, national domestic Loans ''A-HA! functionality could be essential interpreting for each supervisor. every one bankruptcy deals basic and compelling tools for development and coping with a self-motivated crew. The sensible examples awarded in the course of the ebook make stronger the stairs within the A-HA version and supply the root for simple software to specialist and private situations.'' --Ann Owens, vp, overall Rewards administration, QUALCOMM ''Avoiding a fight-or-flight response from an worker who wishes training on more desirable functionality or habit adjustments calls for the chief comprehend the employee's vested curiosity. Walker teaches the abilities required to successfully create 3 wins: for the corporate, the worker, and the chief. it is a must-read for all leaders who are looking to be more adept in getting wanted functionality alterations from their staff by means of enhancing their very own nurturing, training, or mentoring abilities. i am interpreting it for the 3rd time and nonetheless gleaning extra guidance and insights. even if it really is built as a managerial self-help booklet, it really is particularly an insightful, robust textbook, and as such has to be studied.'' --Ron prepare dinner, nationwide money owed supervisor, 3M

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Extra info for A-HA! Performance: Building and Managing a Self-Motivated Workforce

Example text

We’ll give up the behavior of looking if we either find it, or accept that it’s lost and it won’t ever be found. Anytime we accept the situation as it is and stop wanting it to be different, we’re closing the gap not by getting what we want, but by accepting what we’ve got. So, back to that lost treasure, let’s say we’re about to give up looking for it when suddenly we find it. ” Well, the reason we always find something in the last place is because once we find it, thereby closing the gap, we stop looking.

Are we credible in our knowledge and are we trustworthy in our word? When we are approached by someone who we believe cares about us, and is trustworthy, we’re much more likely to work with that person toward finding equitable solutions to problems. That’s why I stress in the A-HA! Performance model the strength of the relationship. If Richard and Susan had a better relationship, where Susan trusted Richard and knew he cared about her in an “I know he’s looking out for me in my career” type of way, the conversation could’ve gone a lot smoother.

Change is sometimes disconcerting to customers and vendors alike. Competitors too love to take advantage of this kind of change. But had Richard had the A-HA! Performance Edge—building and managing a self-motivated workforce and getting desired performance without using sticks or carrots—he could’ve avoided the cost and trauma that followed his stick approach. With the A-HA! Performance Edge, we can address and improve situations as tough as or worse than Susan’s. Had she been approached in ways we’ll talk about in this book, she might have been willing to make some changes in how she answered the phone and how she treated people.

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A-HA! Performance: Building and Managing a Self-Motivated Workforce by Douglas Walker

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